After Sales Service

Our Advantages

Packaging & Shipping

FAQ

Q1. How to select the suitable machine?
Tell us your material, detail requirements by words, pictures or video.
We will recommend you the suitable model with the reasonable price.

Q2. How about the lead time?
For the standard machine, the delivery time is 3-7 days after the payment.
For the non-standard machine, the delivery time is 7-15 days after the payment.

Q3. How to install and use it?
Before the machine is shipped out of the factory, our engineers will install and adjust the machine.
After receiving the machine, we can help you solve the problem online

Q4. How to do it if we meet the issue during the operation?
You can send the wrong information to us by mail, we can help us solve it by mail.
phone, or video communication.

Q5. If we want to learn how to operate the machine, Can you provide it?
Yes, we can. We can provide the on line training by video. We also provide free training
course in our company.

Q6. Do you provide the onsite service if we needed?
Yes. We can provide the onsite service if you needed. But need the customer pay for the transport, hotel, food and 60USD/day.