FQA

1. Are you a factory or trading company?
We are a factory,we engage in CNC cutting/welding machine designing and manufacturing for nearly 30 years.
2. Where is your factory located? How can I visit there? 
Our factory is located in Wuhan, Hubei,the centre of China,the traffic is very convenient,we can pick you up at airport or train station. 
3. What's the quality of your machines?
Our factory has been certified by ISO,CE.Products are designed by ourselves,moreover most of the components are manufuctured by ourselves as well,so we can make our machines of hight quality while at relatively lower prices.
4. What shall we do if don't know how to operate your machine?
We have detail installing and operating instructions attached, also comes with video.Our after sale service hot line will be available for 24H everyday.
5. What other things are also needed after we buying your machines?
(1) You need to prepare for oxygen and fuel gas if you want to cut by flame
(2) You need to prepare plasma power and air compressor if you want to cut by plasma.We also can procure these periphery devices for you,but you need to additionally pay for them.
6. What are your payment terms?
We support T/T, L/C, Western Union and so on. Other ways may also be acceptable after we both sides appropriately discussed and agreed.
7. What if we have any problem with the machine? 
We will get back to you with solutions with maxmum of 12 hours after receiving your description of what the problem is.During the warranty period(generally 12 months), in case faulty material found at our discretion we will be responsible to repair or change.This clause does not provide coverage for lost or destroyed materials.8.What are the advantages of this model machine?(1). Can cut both square pipe and round pipe.
(2). Pipe diameter range: square pipe 100-400mm, round pipe 100-600mm(or customize);Length 6m, 9m, 12m(or customize).
(3). Main cutting functions:Bevel cutting , sharp cutting, round hole, square hole, square tube with R angle, waist hole.
(4).Can equip with 1 or more cutting torch,such as laser,falme or plasma,can cut different thickness and different kinds of metals,eg.,can cut carbon steel up to 200mm,for details please refer to the "Cutting mode and cutting thickness" TABLE below.
(5).Automatic ignition when cutting by flame.